Learning is a lifelong process for Scott Overholser DDS. With thirteen years of experience behind him, he has become a success in his chosen profession: dentistry. However, he continues to learn new things that not only add to his resume but to the totality of the person that is Scott Overholser DDS. Currently an associate at the Dental Salon in Chicago, Illinois, he attends hundreds of hours of continuing education each year to stay on top of the latest technology. By being a member of the American Dental Association, the Illinois State Dental Society and the Chicago Dental Society, he advances his dental knowledge even more.
Patients seek dental treatment from Scott Overholser DDS because of his technical skill and his continuing commitment to offer the latest and best care. His personal qualities are what make his patients return regularly for routine care instead of avoiding dental care altogether. As one patient put it, “Dr. Overholser has a way of putting his patients at ease and minimize their fear, making appointment much more enjoyable.”
But since Scott Overholser DDS is passionate about learning, he has become a skilled manager along the way. He has learned that there is a lot more than just providing quality care to running a successful dental practice. Having a committed and quality staff is also crucial.
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Dr. Scott Overholser is a multi-dimensional man. He fulfills his professional goals through his dental surgery career as well as through his roles as a management and a real estate consultant. He fulfills his charity-giving goals through his work as a volunteer for an organization that “provides high quality basic services to people afflicted by HIV/AIDS”: Vital Bridges.
Things started out for Dr. Scott Overholser in 1996 when he embarked on his chosen career after receiving his Doctor of Dental Surgery degree from the Indiana University School of Dentistry. Trying his hand at managing his own business, he went into private practice from 1997 up to 2004 which allowed him to develop highly successful managerial skills. This was beneficial to his career as a management and real estate consultant.
Despite his hectic schedule, Dr. Scott Overholser finds the time to develop other areas of his life. In his spare time, he likes to lift weights, snow ski, water ski, go boating, read and watch movies. He is a follower of the Indiana Pacers and Chicago Bulls basketball teams and Indianapolis Colts football team.
In 2007, Dr. Scott Overholser moved to Chicago, Illinois where he currently practices dental medicine. He is an Associate Dentist at the Dental Salon in Lincoln Park.
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Scott Overholser has a good sense of how the business side of dentistry works. After all, Scott operated a highly successful clinic for almost a decade.
As its managing dentist and operator, Scott Overholser was compelled to study the business angle of operating a dental practicee. Dr Overholser also had to perform all administrative functions- Scott hired and managed people; he developed systems to make office operation procedures and inventory management work smoothly; and Dr Overholser used marketing strategies to expand his practice and patient base. In a way, these years gave him the necessary training to help grow the businesses of those dentists who consult him.
At present, Scott Overholser does professional management consulting on top of practicing at The Dental Salon in Lincoln Park. As a consultant, Scott develops sound business strategies, analyzes how facilities operate, identifies problem areas in operation, and formulates systems to improve operation and to initiate substantial business growth. Dr Overholser also designs marketing strategies and promotional campaigns to tap into the facility’s target market and increase its patient base. To improve personnel performance, Scott conducts staff training. Scott Overholser also designs training manuals to enhance staff management as well as to train personnel to build better relationships with patients.
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Dr. Scott Overholser is, by profession, a dentist and a highly successful one at that. However, he is also a proficient consultant who can identify and transform business opportunities into profit. Nine years of hands-on management of a dental office does that to a professional who has an eye for profitable ventures.
As a consultant, Dr. Scott Overholser makes use of strategic planning and change management to improve the performance of his clients’ clinics as well as marketing strategies, promotional tactics and advertising campaigns to significantly increase the client base for the healthcare facilities that he handles. Dr. Scott Overholser uses print media and newsletters to promote the services of the clinics and to sustain and expand their market presence.
To ensure that these strategies work perfectly, he fortifies the foundation of every facility – the personnel. Dr. Scott Overholser trains and coaches healthcare facility employees on customer management techniques. He also manages the organizational and individual performance of the staff of the facilities he handles by developing solutions and systems that track employee performance. One such solution entails the use of written reviews that resulted in more defined structure of duties for each staff member ultimately leading to a stronger and more efficient workforce.
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Dr Scott Overholser DDS is a big believer in preventive dentistry. Because of the many improvements in fluoride toothpastes and oral rinses, many people no longer lose their teeth due to excessive and gross decay. Today in the United States, many people who avoid seeking routine dental care, develop periodontal disease. This is often painless and develops insidiously over a long period. By the time patients realize a problem exists and seek treatment for it, they usually have advanced bone loss around their teeth and little can be done improve this.
Dr Scott Overholser DDS encourages his patients to get routine cleanings and exams twice a year. This simple measure can stop major dental problems before they arise. And, early detection of periodontal disease is easily treated and arrested.
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To better improve the quality of service that his facility provided, Scott Overholser initiated a step-by-step approach to supervise employees. He was able to promote good management and a more efficient workforce with this approach. The system tracked the performance of each employee through written reviews. As a result, employees were easily able to see where change and improvement was necessary. In this system, roles and duties were specifically defined and job titles were given to every employee. In this regard, each employee knew their individual role in the office and exactly what their job functions included.
With this system that Scott Overholser devised, the morale of the employees was boosted and a healthy competitive nature developed within each department. This quickly weeded out weaker employees and allowed for a more suited replacement ultimately making the company stronger and more efficient.
To read more information about Scott Overholser please visit www.scott-overholser-story.com
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Scott Overholser, DDS, knows a thing or two about teamwork. For nine years, when Scott Overholser was managing a successful private practice, he was managing a team comprised of three expanded duty assistants, two hygienists, and two front office staff. This allowed him to treat between twenty fifteen to thirty patients a day. In addition, he’s proud that in those seven years, he had a very low attrition rate for his employees.
Scott Overholser would eventually go on to help manage a full-time staff of twenty five in multiple locations with very high retention. The man clearly knows how to build a team and keep morale high. According to colleague Gary McClary, DDS, “He treats everyone from employees, peers, friends and patients with a respect that they deserve and with every common courtesy.”
Maybe Scott Overholser finds inspiration in some of his favorite sports teams. He’s a fan of the Indiana Pacers, the Indianapolis Colts and the Chicago Bulls.
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