To better improve the quality of service that his facility provided, Scott Overholser initiated a step-by-step approach to supervise employees. He was able to promote good management and a more efficient workforce with this approach. The system tracked the performance of each employee through written reviews. As a result, employees were easily able to see where change and improvement was necessary. In this system, roles and duties were specifically defined and job titles were given to every employee. In this regard, each employee knew their individual role in the office and exactly what their job functions included.
With this system that Scott Overholser devised, the morale of the employees was boosted and a healthy competitive nature developed within each department. This quickly weeded out weaker employees and allowed for a more suited replacement ultimately making the company stronger and more efficient.
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Scott Overholser, DDS, knows a thing or two about teamwork. For nine years, when Scott Overholser was managing a successful private practice, he was managing a team comprised of three expanded duty assistants, two hygienists, and two front office staff. This allowed him to treat between twenty fifteen to thirty patients a day. In addition, he’s proud that in those seven years, he had a very low attrition rate for his employees.
Scott Overholser would eventually go on to help manage a full-time staff of twenty five in multiple locations with very high retention. The man clearly knows how to build a team and keep morale high. According to colleague Gary McClary, DDS, “He treats everyone from employees, peers, friends and patients with a respect that they deserve and with every common courtesy.”
Maybe Scott Overholser finds inspiration in some of his favorite sports teams. He’s a fan of the Indiana Pacers, the Indianapolis Colts and the Chicago Bulls.
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